Terms and Conditions for Tips Payer
Last updated: November 1, 2026
1. Provider, scope and acceptance
Yaroslav Baran, trading as RESTOBOT (RESTOBOT Yaroslav Baran), Śląska 6, m. 14, 02-472 Warsaw, Poland; NIP 1133092409; REGON 524951267. Contact: [email protected].
These Terms cover the technical service for leaving a voluntary cashless tip through RESTOBOT. Review the recipient, amount, currency and any pool arrangement before confirming payment. Confirmation accepts these Terms for that transaction. The Tips Privacy Policy explains data processing; acknowledging it is not blanket consent. You must have legal capacity and authorisation to use the chosen payment method.
2. Recipients and payment routes
A tip is an optional expression of appreciation. It does not purchase additional goods or guarantee preferential treatment. Its tax or employment-law treatment depends on the circumstances and applicable law, not on the label used here.
A payment can be allocated to an individual worker or to a venue tip pool according to the enabled configuration. Individual payments can use a direct charge on the worker's connected Stripe account or a platform charge followed by a transfer. Pooled tips are processed on the platform Stripe account and subsequently distributed to workers or to the venue for distribution. A pooled payment is not a guarantee that the entire amount will be paid to a named worker.
Stripe processes payments and settlements. RESTOBOT operates the integration and can initiate payment, refund and transfer instructions within the integration's permissions. Payment authorisation does not guarantee final settlement or immediate payout. Stripe checks, reserves, refunds, disputes and bank processing can affect availability. The venue is responsible for its pooling and staff-distribution rules; those rules and the intended recipient must be disclosed before payment.
3. Fees
RESTOBOT charges no commission on tips. Stripe or another enabled payment provider charges its own processing fees under the applicable provider agreement. For a direct payment to a connected recipient, the recipient generally receives the amount net of the provider's fee. Other payment routes can allocate provider charges to the platform; this does not create an additional RESTOBOT fee payable by you.
The total you confirm is the amount submitted for payment. Your own bank or payment provider may separately apply currency-conversion or other charges under your agreement with it. Any change to RESTOBOT's agreed zero-commission arrangement requires a valid separate agreement; these Terms do not reserve an automatic right to impose a fee.
4. Refunds, errors and payment disputes
Contact [email protected] promptly if you sent the wrong amount, selected the wrong recipient or believe a payment was unauthorised. Include the date, amount and payment reference if available; never send full card details. RESTOBOT will investigate its technical processing and assist the recipient and provider with available refund mechanisms. The appropriate refund route depends on the charge configuration, funds available and provider rules.
A voluntary tip is normally final once properly completed, but this does not exclude statutory recovery, remedies for error or unauthorised payments, or payment-provider dispute rights. An assertion that money has already been paid out does not by itself extinguish a lawful claim. Contact your payment provider promptly about an unauthorised payment.
5. Feedback and privacy
Optional feedback can be visible to the worker, the venue and, where enabled, publicly. Do not include sensitive information or other people's personal data unnecessarily. The Tips Privacy Policy explains transaction records, technical data and recipients.
RESTOBOT currently treats a paid tip without an explicitly selected rating as a five-star entry in its internal rating system. Such an inferred entry is not an express review by the guest. A tip does not authorise publication of invented statements attributed to you. You may contact support about an inaccurate rating or comment.
6. Technical requirements and availability
Use a current browser, an internet connection and the payment method supported on the payment screen. Necessary browser storage and payment authentication may be required. We exercise the care required by law but cannot promise uninterrupted technical access or successful bank authorisation. Maintenance and third-party outages do not remove applicable remedies.
7. Responsibility and complaints
RESTOBOT remains responsible for its own obligations and conduct. A worker or venue is responsible for the services it supplies and its own lawful use or distribution of tips. No exclusion in these Terms limits mandatory consumer rights, liability for intentional harm or GDPR rights.
Send service complaints to [email protected] with a description and contact information. We respond to consumer complaints on a durable medium within 14 days of receipt unless another mandatory period applies. Payment-provider complaints may also need to be submitted to that provider; this does not prevent a complaint about RESTOBOT.
8. Applicable law and changes
Polish law applies without removing mandatory protection under the law of a consumer's habitual residence where applicable. Jurisdiction follows mandatory rules; consumers are not required to sue exclusively in Warsaw. Information about consumer alternative dispute resolution is available at UOKiK; availability and participation depend on the relevant procedure.
The version supplied when you confirm a tip governs that transaction. Later changes do not retrospectively change a completed payment. For an ongoing service, material changes require notice and the rights required by applicable law.