Question 1

What is RESTOBOT?

Accepted Answer

RESTOBOT is an all-in-one restaurant platform for online ordering, a branded website with menu, a Telegram bot, CRM, loyalty, delivery, and payments. The headline difference is 0% commission on orders: you pay a subscription, not a per-order cut like marketplaces.

• Website + digital menu with multilingual dish translations
• Telegram bot as an ordering and customer channel
• Loyalty cards and marketing tools
• Delivery (your fleet or Wolt Drive) without RESTOBOT taking a % of each order
• HoReCa payments: cards & wallets, MiCA-minded crypto rails, and self-serve fiat or crypto invoices
• Operations dashboard: orders, analytics, integrations

What RESTOBOT covers (SEO + answer-friendly topics):
Restaurant platform — One dashboard for menu, orders, delivery, loyalty, and guest communication — fewer spreadsheets and fewer manual handoffs.
Online ordering — Guests order on your website or in Telegram: delivery, pickup, notes, promos, and payments.
Telegram bot for restaurants — The bot uses the same menu source as your site for fast rollout and a convenient channel for repeat guests.
Restaurant CRM & loyalty — Promotions, reviews workflows, loyalty pushes — built to bring guests back directly to you.
Digital menu & commission-free positioning — QR menus, multilingual menus, and transparent economics without taking a percentage of every order.
Restaurant online payments, MiCA-minded crypto, and invoices — RESTOBOT targets the widest practical HoReCa payment mix: cards, mobile wallets, QR table payments, and cryptocurrency flows aligned with the EU MiCA regulatory framework. You can also issue online invoices in fiat or crypto and share a link with the client — strong keywords for teams searching restaurant payment gateway, HoReCa payment methods, and compliant crypto acceptance.

Question 2

What is the legal name of the RESTOBOT service provider?

Accepted Answer

Services are provided by RESTOBOT (Warsaw, Poland, sole proprietorship / JDG), NIP 1133092409, REGON 524951267. See the Terms of Use and Privacy Policy on restobot.pro for details.

Question 3

How do I get started with RESTOBOT?

Accepted Answer

Getting started is very easy. Contact us via Telegram @restobot_admin or email sales@restobot.pro. We will grant access to your dashboard within minutes. Right after registration, a website for your establishment is automatically created, and you can start configuring your menu, adding categories and dishes, uploading photos, setting up delivery and payment. No technical knowledge is required — the interface is intuitive.

Question 4

How much does RESTOBOT cost?

Accepted Answer

RESTOBOT offers several pricing plans: MENU (website with online menu only), FULL (complete functionality: orders, delivery, Telegram bot, loyalty, analytics, reviews, promo codes, etc.), and LOYALTY (loyalty cards only — ideal for cafes, fast food, beauty salons, and more). The key advantage — we charge zero commission on orders, 0%. See detailed pricing on the homepage in the "Subscription plans" section.

Question 5

Does RESTOBOT charge commission on orders?

Accepted Answer

No, RESTOBOT charges zero commission on orders — 0%. This is a fundamental difference from delivery aggregators (Glovo, Bolt Food, Uber Eats) that take 30–40% of every order. RESTOBOT works on a fixed monthly subscription, so all your revenue stays with you. The more orders you receive, the more you save compared to aggregators.

Question 6

How long does it take to set up RESTOBOT?

Accepted Answer

Most restaurants launch their RESTOBOT website and Telegram bot within one day. Registration takes about five minutes via Telegram. Basic setup — menu, hours, contacts, photos — often takes 15 to 30 minutes. Connecting delivery, payments, and loyalty cards are additional steps done in a few clicks in the dashboard.

Question 7

Does RESTOBOT integrate with Wolt, Bolt, or Glovo?

Accepted Answer

RESTOBOT integrates with Wolt Drive — a courier service that delivers orders from your own website or Telegram bot, not a marketplace that lists competitors. RESTOBOT is not a Bolt Food or Glovo-style aggregator: guests order directly from you with 0% commission on orders. You can also run your own couriers and delivery zones in the dashboard. Marketplace apps may take 25–40% per order; RESTOBOT uses a fixed subscription so your margin stays with you.

Question 8

Do I need technical knowledge to use RESTOBOT?

Accepted Answer

No, absolutely not. RESTOBOT is designed so that anyone — even without any technical experience — can easily set up and manage their establishment online. The interface is intuitive, and every step has helpful hints. If any questions arise, our 24/7 support team is always ready to help.

Question 9

Who uses RESTOBOT? What types of establishments is it for?

Accepted Answer

RESTOBOT is suitable for any type of food service and hospitality business: restaurants, cafes, pizzerias, sushi bars, fast food, coffee shops, bakeries, food trucks, bars, pubs, hotels with restaurants, catering companies. Loyalty cards are also used by beauty salons, spas, ice cream shops, gaming venues, educational centers, and other businesses. The platform is flexible and adapts to various needs.

Question 10

Where does RESTOBOT work?

Accepted Answer

We can connect RESTOBOT for you anywhere in the world. The platform supports 9 interface languages (Ukrainian, English, Polish, Belarusian, French, Dutch, German, Spanish, Italian), and the menu is automatically translated using a neural network. Payment via Stripe is available in most countries. Establishments from Poland, France, the Netherlands, Germany, Spain, and other countries are already using RESTOBOT.

Question 11

How does the Telegram ordering bot work?

Accepted Answer

The RESTOBOT Telegram bot is a fully-fledged sales channel. You create and configure the bot in your dashboard in minutes. After that, your customers can do everything directly in Telegram: browse the full menu with photos and descriptions, add dishes to cart, choose delivery or pickup, specify an address, leave order comments, apply promo codes, and pay online or upon receipt. You receive real-time notifications about new orders. The bot also allows you to broadcast messages to customers about promotions and new items.

Question 12

Is delivery supported?

Accepted Answer

Yes, RESTOBOT supports a complete delivery system. You can set up your own courier delivery with delivery zones, minimum order amounts, and different pricing for each zone. Integration with Wolt Drive — a professional courier delivery service — is also available. Customers see available delivery options when placing orders on the website or Telegram bot. You track the status of every order in the dashboard.

Question 13

How does Wolt Drive integration work?

Accepted Answer

Wolt Drive is not an aggregator — it's a courier delivery service that works for you. After connecting Wolt Drive through the RESTOBOT dashboard, every delivery order is automatically dispatched to Wolt couriers. Both you and your customers get real-time tracking, estimated delivery time, and status notifications. Wolt couriers have professional equipment to maintain food temperature. The integration is fully automatic — zero manual intervention.

Question 14

What payment methods are supported?

Accepted Answer

RESTOBOT supports a broad HoReCa-oriented mix: major cards (Visa, Mastercard) via Stripe, Apple Pay and Google Pay, local instant methods such as BLIK where connected, EU/SEPA-friendly card flows for international guests, pay-at-table via QR, cash or card on delivery or pickup when you enable it, and crypto settlement through MiCA-aware provider flows. You can also create web invoices in fiat or crypto and send customers a payment link. We help connect and verify providers (including Stripe). RESTOBOT does not charge commission on payment processing itself.

Question 15

What is MiCA and how does it relate to payments in RESTOBOT?

Accepted Answer

MiCA (Markets in Crypto-Assets) is the EU regulatory framework for crypto-asset service providers, stablecoin issuers where applicable, and related transparency and consumer-protection requirements. RESTOBOT links crypto acceptance through providers and product paths designed to follow a MiCA-aligned approach for European HoReCa, so crypto adoption lands alongside cards and wallets instead of informal manual flows. Specific licences and compliance obligations sit with your payment and custody partners; we focus on integrating the correct technical and operational path.

Question 16

Can I issue invoices in fiat and crypto and send a link to the customer?

Accepted Answer

Yes. In the admin app you can generate web invoices, choose settlement in fiat or crypto where your connected stack supports it, and share a payment link via messenger, email, or SMS. That covers catering deposits, event balances, B2B prepayments, and loyal guests — without spreadsheet chasing or one-off bank details in chat.

Question 17

How do RESTOBOT payment options for HoReCa differ from basic solutions?

Accepted Answer

A basic “pay on a website” plug-in rarely matches every guest journey: web, Telegram, table QR, delivery, and mixed local plus international payment habits. RESTOBOT ties the same menu and operations data to a wider practical method set — cards, mobile wallets, local instant rails where integrated, MiCA-aligned crypto, and cash or pay-on-pickup when you need it — so front-of-house and digital channels stay coherent instead of bolting one gateway onto a static menu.

Question 18

How safe are crypto payments for my establishment?

Accepted Answer

They are handled through hosted provider flows and standard compliance tooling rather than sharing manual wallet addresses with staff. Guests never hand card or chain credentials to your POS; settlement routes are defined with vetted partners. For tax, ledger, and licence questions, rely on your accountant and legal counsel — RESTOBOT supplies the integration and reconciliation-friendly path alongside traditional rails.

Question 19

How does takeaway ordering work?

Accepted Answer

Takeaway is one of the modes customers can choose when placing an order on the website or Telegram bot. The customer builds their cart, selects "Pickup", specifies the desired pickup time, and pays online or chooses pay-on-pickup. You receive the order in the dashboard and via Telegram notification, prepare the dishes by the specified time. The customer arrives and picks up the ready order.

Question 20

How do tips work in RESTOBOT?

Accepted Answer

RESTOBOT supports digital tips for all order types. During online payment, the customer can add a tip to the order amount — fixed options or a custom amount are available. Tips are also available when paying at the table via QR code. It's a convenient cashless way for customers to thank staff, and for the establishment — an additional motivation tool.

Question 21

How does table payment work?

Accepted Answer

Table payment works via QR code. Each table is assigned a unique QR code that you can print and place on the table. The customer scans the code with their phone camera, sees their order (or can place a new one), chooses a payment method, and pays online. This speeds up service, reduces the workload on waitstaff, and provides a contactless experience.

Question 22

How does the website builder work?

Accepted Answer

Your establishment's website is automatically created when you register with RESTOBOT. You manage it from your dashboard: customize colors, fonts, and overall style, upload photos and logo, add establishment description, contact information, working hours, address, and social media links. The website is fully responsive (looks great on phone, tablet, and desktop), fast, and SEO-optimized. The menu is automatically translated into 9 languages using a neural network.

Question 23

Can I connect my own domain?

Accepted Answer

Yes. Each establishment receives a free address like yourslug.restobot.pro upon registration. But you can also connect your own domain (e.g., mypizza.com or cafe-paris.fr). Contact our support team — we will help configure DNS and the SSL certificate. A custom domain improves brand recognition and customer trust.

Question 24

What is a QR code menu and how do I use it?

Accepted Answer

A QR code menu gives your customers instant access to your online menu without downloading any apps. RESTOBOT automatically generates a QR code for your establishment. Print it and place it on tables, near the entrance, on business cards, flyers, or in social media. The customer scans the QR code with their smartphone camera and instantly sees your full menu with photos, descriptions, and prices in their language. From there, they can place an order or reserve a table.

Question 25

Can I customize the website design to match my brand?

Accepted Answer

Yes, RESTOBOT lets you fully customize your website's appearance. In the dashboard, you can change: primary and accent colors, font, logo and background image, menu display style. You can also add custom buttons (e.g., a link to your mobile app), Wi-Fi information, social media links, and any additional information. The website always looks professional and matches your brand.

Question 26

How does automatic menu translation work?

Accepted Answer

RESTOBOT uses a neural network to automatically translate your menu into 9 languages: Ukrainian, English, Polish, Belarusian, French, Dutch, German, Spanish, and Italian. The translation accounts for culinary terminology and is exceptionally accurate. Customers select a language on the website, and the entire menu — dish names, descriptions, categories — instantly displays in the chosen language. This is especially valuable for establishments in tourist areas or cities with an international audience.

Question 27

How does the loyalty system work?

Accepted Answer

RESTOBOT provides digital loyalty cards for your customers. In the dashboard, you create campaigns: set the number of stamps needed for a reward, describe the reward (e.g., free coffee, 20% discount), and choose the card design. Customers add the card to their phone (Apple Wallet / Google Wallet), collect stamps with purchases, and receive bonuses — all digitally, no paper. You see complete statistics for each campaign in the dashboard.

Question 28

How do push notifications for loyalty cards work?

Accepted Answer

RESTOBOT loyalty cards support push notifications that automatically appear on the customer's phone screen when they are near your establishment (geolocation push). You can also send messages to authorized cardholders — for example, about a new promotion, special offer, or menu update. This is a powerful marketing tool that brings customers back and increases visit frequency.

Question 29

How does the promo code system work?

Accepted Answer

In RESTOBOT, you can create two types of promo codes: for a discount on the order total (fixed amount or percentage) and for a discount on delivery cost (including free delivery). For each promo code, you configure: the code, discount amount, validity period, minimum order amount, and usage limit. Promo codes work both on the website and in the Telegram bot. It's an excellent tool for attracting new customers and encouraging repeat orders.

Question 30

How does the review system and Google Maps integration work?

Accepted Answer

RESTOBOT features an innovative review collection system that helps boost your establishment's rating on Google Maps and TripAdvisor. After each order or visit, the customer receives an invitation to leave a review. If the review is positive (5 stars), the system automatically suggests sharing it on Google Maps or TripAdvisor. If the review is negative, it only comes to you for internal analysis. This way, you get honest feedback and improve your public rating.

Question 31

Can I send broadcasts to customers via Telegram?

Accepted Answer

Yes. The RESTOBOT Telegram bot accumulates a customer database of everyone who has interacted with it. You can send mass messages to all your customers or segment the audience. Broadcast information about new dishes, seasonal offers, promotions, discounts, schedule changes, or any other news. It's a free and effective communication channel with your audience — no SMS or email campaigns needed.

Question 32

How does analytics and statistics work?

Accepted Answer

RESTOBOT provides advanced analytics right in the dashboard. You can see: order count and revenue for any period, average check, popular dishes and categories, statistics by channel (website, Telegram bot), delivery and pickup data, customer activity, loyalty card and promo code performance, review statistics. Analytics helps you make informed decisions for business growth and menu optimization.

Question 33

How does table reservation work?

Accepted Answer

Customers can reserve a table directly on your establishment's website. They select a date, time, number of guests, and leave their contact details. You receive a notification about the new reservation in the dashboard and via Telegram. In the dashboard, you see all bookings and can confirm or cancel them. The feature works automatically, relieving staff who previously took bookings over the phone.

Question 34

How does the waiter call feature work?

Accepted Answer

The waiter call feature works via a QR code on the table. The customer scans the QR code and presses the "Call Waiter" button. Staff immediately receives a notification with the table number. This improves service, reduces wait time, and makes interaction between customers and staff more comfortable. Waiters see calls in real time and can respond quickly.

Question 35

What POS systems does RESTOBOT support?

Accepted Answer

RESTOBOT integrates with Dotykacka and Syrve so orders from your website or Telegram bot can sync to your kitchen and accounting automatically. Other POS systems depend on your market and venue — contact us via Telegram @restobot_admin or sales@restobot.pro to connect your setup. Integration reduces manual re-entry, errors, and speeds up service.

Question 36

Can I use RESTOBOT for multiple locations?

Accepted Answer

Yes. RESTOBOT lets you manage multiple locations from one dashboard: shared menu with per-location delivery, hours, and contacts. Guests see a unified brand while each site keeps its own settings. Ideal for chains, pizzerias, and coffee brands — one RESTOBOT account, many venues.

Question 37

Is there a mobile app for managing my establishment?

Accepted Answer

Yes, RESTOBOT has a mobile app for owners and managers. From it, you can: view and accept orders, track statuses, view reservations, receive real-time notifications, and see analytics. The app lets you manage your establishment from anywhere — even when you're away from the computer.

Question 38

Is my customers' data secure?

Accepted Answer

Data security is our priority. RESTOBOT uses data encryption in transit (SSL/TLS), payment data is processed exclusively through the certified Stripe service (PCI DSS Level 1) and is not stored on our servers. We do not share your customers' data with third parties. All data is stored on secure servers with regular backups.

Question 39

Is RESTOBOT a marketplace or delivery aggregator?

Accepted Answer

No. RESTOBOT is restaurant software you operate — not a marketplace that takes a percentage of every order. You keep direct guest relationships and pay a subscription instead of per-order commission.

Question 40

Can guests order online without installing an app?

Accepted Answer

Yes. Guests order on your mobile-friendly website or in your Telegram bot — no consumer app download is required. The same menu powers every channel for faster rollout.

Question 41

Does RESTOBOT combine restaurant CRM and loyalty?

Accepted Answer

Yes. Loyalty cards, promos, broadcasts, reviews workflows, and guest analytics sit alongside orders in one dashboard — built to drive repeat visits to your own channels.

Question 42

Does RESTOBOT support Reserve with Google?

Accepted Answer

Yes. RESTOBOT supports Reserve with Google so guests can book a table directly from Google Search and Maps. In your dashboard you link your restaurant location and enable reservations; the Reserve button appears on your Google listing. Most restaurants complete setup in about one business day. You also receive bookings on your website and manage confirmations in the RESTOBOT app and Telegram notifications.

Frequently Asked Questions